Privacy and cookie policy
What data we process, why, and how you can control it.
This policy explains what personal data Marula Restaurant processes when you visit marularestaurant.com, contact us or book a table, and what you can do about it. Last updated: October 13, 2026.
1. Who is responsible
Marula Restaurant is the trade name of AP International Group, S.A. (“Marula”, “we”, “us”).
- Address: Av. A con calle 10B Oeste, Edificio Casa Casco, Nivel 3, Casco Viejo Panamá, Panama.
- Email: contacto@marularestaurant.com
- Phone and WhatsApp: +507 6136-8700
2. What data we process and why
| Situation | Data | Purpose | Legal basis |
|---|---|---|---|
| Contact and events forms | Name, email, phone (optional) and message | Reply to your enquiry or quote request | Your request and our legitimate interest in answering it |
| Reservations | The reservation form takes you to OpenTable, which collects and manages your booking details. Marula does not store that data | Manage your booking (through OpenTable) | Your reservation request |
| WhatsApp, calls and email | Your number, name and the content of your message | Assist you | Your request |
| Site analytics | Page views, clicks on reserve, menu, WhatsApp, phone, email, directions and Instagram, form submissions (without the text of your message), device type, approximate location and traffic source | Understand and improve the site | Your consent |
| Advertising measurement | Visit and conversion data linked to Google and Meta ads | Measure whether ads lead to bookings | Your consent |
We do not sell your personal data.
3. Cookies and similar technologies
We use cookies to make the site work and, only if you accept, to measure visits and advertising. You can change your choice at any time from the “Cookie settings” link in the footer.
| Type | Cookie | Provider | Approximate duration | Consent required |
|---|---|---|---|---|
| Necessary | marula_consent (your cookie choice) | Marula | 12 months | No |
| Necessary | Language preference (browser local storage) | Marula | Until you delete it | No |
| Analytics | _ga and _ga_<identifier> | Google Analytics | Up to 2 years | Yes |
| Advertising | _gcl_au and _gcl_aw | Google Ads | Up to 90 days | Yes |
| Advertising | _fbp and _fbc | Meta | Approximately 90 days | Yes |
When you click links to OpenTable, Google Maps, Instagram, Facebook or WhatsApp, or view the OpenTable booking module, those services may set their own cookies. Their own policies apply.
4. Who we share data with
- Promptly: the platform that hosts the site and receives the forms.
- Google: Google Analytics, Google Tag Manager, Google Ads and corporate email (Google Workspace).
- Meta: WhatsApp, if you write to us that way, and the Meta pixel to measure advertising, if you accept.
- OpenTable: reservation management.
- Technology or accounting providers who assist us, under confidentiality obligations.
We may also share data when a competent authority legally requires it.
5. International transfers
Some of these providers process data outside Panama, including the United States. We aim to work with providers that apply appropriate safeguards.
6. How long we keep it
- Enquiries by form, WhatsApp or email: as long as needed to answer them.
- Reservations: managed and kept by OpenTable under its own policy. Marula does not store that data.
- Analytics data: according to the period set in Google Analytics.
7. Your rights
You may ask us for access to your data, to correct or delete it, to object to or restrict its processing, to receive a portable copy, and to withdraw your consent at any time. Write to contacto@marularestaurant.com saying which right you want to use. We reply within 30 days. If you believe we are not handling your data properly, you may contact the data protection authority in your country.
8. Children
The site is not directed at people under 18 and we do not knowingly collect their data. If you believe a minor has sent us data, write to us and we will delete it.
9. Security
We apply reasonable technical and organisational measures to protect your data. No system is completely secure and we cannot guarantee it.
10. Links to other sites
The site links to OpenTable, Google Maps, Instagram, Facebook, TripAdvisor and WhatsApp. We do not control their privacy practices; we recommend reading their policies.
11. Changes to this policy
We may update this policy. The current version will be published on this page with its update date.
12. Contact
AP International Group, S.A. (Marula Restaurant) · contacto@marularestaurant.com · +507 6136-8700 · Av. A con calle 10B Oeste, Edificio Casa Casco, Nivel 3, Casco Viejo Panamá, Panama.